Refunds & Returns
Booking and cancellations
New Clients or those returning after a long break (determined by the company) are required to book a Private Session first to assess their suitability to join any classes and complete or update a Physical Activity Readiness Questionnaire (PAR-Q) or Health Questionnaire.
Course and session times are published on the BM website and its on-line booking service.
A Client may book for themselves and on behalf of a group of Clients. They do so on the understanding that they all accept these Terms and Conditions and that the person making the booking is liable for the whole Group booking and fee payment for all of them.
Classes are booked and sold in advance as a course of consecutive sessions over a month, term or block. They are not sold individually and are non-transferable.
Private Sessions are booked as single or multiple sessions. They can be rescheduled, provided that a minimum of 24 hours notice is given.
All vouchers and coupons should state an expiry date and are void without an expiry date.
Cancellation of any Private Session, must be made a minimum of 24 hours in advance to avoid being charged the full fee. Please contact Bodyspace Movement by phone, text or email during business hours. Please refer to the section on Refunds below.
We will endeavour to supply at least 24 hours notice in the event of the cancellation of an individual class or private session by the teacher.
We reserve the right to substitute class teachers without notice.
We reserve the right to change/alter the method of delivery, such as from live face-to-face sessions in the studio to live, remote classes online, in order to provide continuity of provision, in the case of government imposed physical distancing restrictions, for example.
Payments, returns and refunds
Details of Session prices are available from the BM Studio, at www.bodyspacepilates.co.uk and www.bodyspacemovement.co.uk and its online booking services.
Debit and Credit Card payments are the primary method of payment on our online booking site and websites. They are collected for the Company by Stripe or PayPal.
Payments made in cash, by personal cheque, or direct bank transfer are possible but at the discretion of the Company.
Payments will be completed when cash or cleared funds have been received by The Company into its nominated bank accounts. Any payments that are not honoured by the Client’s bank or provider will be subject to additional administrative charges to cover any fees incurred.
Purchase of services: Live sessions
A Client may not attend any Session without first booking and paying for it.
The booking system will give details of price, dates, venue (whether online), ticket details and instructions. Please retain your confirmation emails with these details, particularly links and passwords to any online sessions.
You have the right to cancel your live course or private session(s) for any reason at any time within 14 days of purchase, and will receive a full refund of any payments made, except if your course or sessions have started, in which case you will be required to pay for any part of your course or sessions which have already taken place.
After the 14 day period, you are no longer entitled to a refund. Refunds will be considered in exceptional circumstances, but will be made at the discretion of BM. In the case of such refunds, an administration fee may be charged up to value of the full course or private session fee.
You have the right to expect that the service will be carried out with reasonable care and skill, and where there is a failure to do so, you can expect a repeat performance of the service or a price reduction.
The Company will use its best endeavours but is not under any obligation to run published Sessions for which a Client has booked. When a Session is cancelled or re-scheduled by the Company a refund will be made to the Client if The Company is unable to offer a reasonable or acceptable alternative or replacement.
In the event of the cancellation of an individual class or private session by the teacher, a credit of the value of the class or session will be applied towards the next course or private session.
In the event of the cancellation of a course by the teacher, a full refund will be given.
Purchase of goods
You have the right to expect that the goods are of satisfactory quality, are fit for purpose, and match the description. The right to reject goods, where the goods are faulty, misdescribed, of unsatisfactory quality, or unfit for purpose, lasts for 30 days. This 30 day period starts when you have ownership of the goods and they have been delivered.
You can expect repair or replacement within a reasonable time at no cost to you, but if this is not possible then you are entitled to a price reduction or refund, which must be refunded within 14 days of agreeing to this.
Any item or goods ordered online can be returned for a full refund up to 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
In the case of multiple goods, the items ordered online can be returned for a full refund up to 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us of your decision to cancel with a clear written statement of your intention to return the items, sent by post or email, and return the items within 14 days of receipt of your order. To meet the cancellation deadline, it sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for any loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (If earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Purchase of Correct Toes® includes 30 day ‘no-hassle returns’ meaning customers may return the item for a full refund of their purchase price, (Shipping fees are not refundable), for any reason, within the first 30 days. Only returns of unworn Correct Toes, free of visible defect and modification, with unblemished packaging will be exchanged for a new size or refunded in full.
Purchase of digital content: Pre-recorded sessions and courses
You have the right to expect that the digital content is of satisfactory quality, fit for purpose, and as described.
Where the digital content is faulty, misdescribed, of unsatisfactory quality, or unfit for purpose, you can expect a repair or replacement within a reasonable time at no cost to you, but if this is not possible then you are entitled to a price reduction or refund within 14 days of agreement to this.
Any digital content product can be returned for any reason up to 14 days from the day on which you have ownership of and acquire possession of the content.
If the digital content or course is provided through the ‘Teachable’ platform, you have the right to cancel a contract at any time and for any reason for a full refund within 30 days of purchase.